Return Policy
RETURNS
The Desk to Dusk Company will accept returns within 7 days from the date the order was delivered. To be eligible for a return, all merchandise must be received back in its original condition. It must not be worn, altered, washed, damaged, and free of any stains, odors, or distinct smells including perfume. If 7 days have gone by, unfortunately we cannot issue any return or exchange.
Several types of goods are exempt from being returned. All sale items, accessories, intimates and bodysuits cannot be returned, exchanged, or refunded. Formal evening gowns are only eligible for size exchange.
To initiate a return - please contact us at ???-???-???? or send us an email to sales@thedesktoduskcompany.com immediately. We will need - your name, phone number, email, order number and reason for return. You will be issued a Return Authorization Form within to include in your returned package.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, excluding shipping and handling costs which are non refundable, to your credit card or original method of payment, within a certain amount of days. All tags must be attached when returned.
Exchanges (if applicable)
We are unable to exchange items unless they are defective. If you would like a different size or product, please initiate a return in the process mentioned above and send us an email at sales@thedesktoduskcompany.com immediately and we must receive your item within 7 days from date of delivery. Once your return is processed, you will receive an email confirming the return and refund processing. You can then place an order for the desired item. Alternatively, you may place a new order and return the product you no longer need. Send your item to:
The Desk to Dusk Company
4460 W. Shaw Avenue
#433
Fresno, CA, 93722
United States of America
Order Cancellations
We work hard and fast to process your order and get it shipped to you as quickly as possible. Therefore, we offer a 2 hour grace period to cancel your order. Please email us sales@thedesktoduskcompany.com immediately with your name and order number details if you need to cancel. Subject Line: CANCEL ORDER REQUEST Order####
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@thedesktoduskcompany.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should mail your product to:
The Desk to Dusk Company
4460 W. Shaw Avenue, #433
Fresno, California 93722
United States of America
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
The Desk to Dusk Company can't and don’t guarantee that we will receive your returned item, and we are not responsible for lost packages. We recommend using a traceable shipping method or purchasing shipping insurance.